- Shipping & Returns
Shipping & Returns
New, unused items bought online will be refunded if notice of the return is given with 14 days of receipt of the item(s). The cutomer then has 14 days to return the item(s) and IKL will then issue a refund within 14 days of receipt. In many cases this process will happen much sooner. IKL will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). IKL will return the shipping costs on returned items that are unwanted, the return shipping cost responsibilty falls with the purchaser.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.