Click and Collect
We offer a FREE click and collect option. You can collect your order from our London or Liverpool Studios. We can also bring your order along to be collected from the London or Liverpool knitting groups. Just send us a message with your order!
Postage costs for your order will be calculated by the weight of the products. Postage is FREE for all orders over £100.
We can send to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be sent to international destinations.
When you place an order, we will estimate posting and delivery dates for you based on the availability of your items and the postage options you choose. Depending on the postage provider you choose, postage date estimates may appear on the shipping quotes page.
New, unused items bought online will be refunded if notice of the return is given with 14 days of receipt of the item(s). The customer then has 14 days to return the item(s) and IKL will then issue a refund within 14 days of receipt. In many cases this process will happen much sooner. IKL will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). IKL will not return the shipping costs on returned items that are unwanted, the return shipping cost responsibilty falls with the purchaser.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.